Privacy Policy

Last Updated: 21/09/2026

This Privacy Policy (the "Policy") describes how SkillForgeIO ("Company," "we," "us," or "our") collects, uses, discloses, stores, and protects personal information when you access or use the SkillForge mobile application and related services (collectively, the "Services").

This Policy applies to Users located in Great Britain (England, Scotland and Wales) and is intended to comply with applicable data protection and privacy laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

For the purposes of applicable data protection law, Skill Forge IO LTD is the data controller responsible for the personal information described in this Policy.

By accessing or using the Services, you acknowledge that you have read and understood the practices described in this Privacy Policy.

1. Information We Collect

1.1: Information You Provide Directly

We may collect personal information that you voluntarily provide when you register for an account, participate in skill-based competitions, make deposits or withdrawals, complete identity verification, or communicate with us, including:

1.1.1: Full name, username, date of birth, and residential address
1.1.2: Email address, and other contact information
1.1.3: Government-issued identification, identity verification information, facial or selfie verification information where required, and verification results used for age, identity, account ownership, fraud prevention, and security purposes
1.1.4: Payment and transaction details, including deposits, competition entry fees, returned entry fees, Winnings, withdrawals, payment disputes, and chargebacks. Payment card information is processed securely by third-party payment providers and we do not store full payment card numbers
1.1.5: Communications with customer support, complaints, competition disputes, payment disputes, or other correspondence

1.2: Information Collected Automatically

When you access or use the Services, we may automatically collect certain information, including:

1.2.1: Device identifiers, device type, operating system, application version, and device settings
1.2.2: IP address, network information, and geographic location data. Where required to confirm eligibility to participate in competitions, this may include precise or approximate device location information
1.2.3: Gameplay data, competition entries, match results, scores, rankings, performance statistics, matchmaking information, and competition history
1.2.4: Usage logs, timestamps, crash reports, diagnostic data, technical events, and information relating to interrupted or incomplete gameplay
1.2.5: Information used to detect suspected fraud, cheating, collusion, account sharing, location manipulation, or other activity that may breach our Terms of Use or Fair Play requirements

1.3: Information from Third Parties

We may receive information from third-party service providers, including payment processors, financial institutions, identity and age verification providers, geolocation providers, fraud prevention services, analytics providers, customer support providers, and cloud hosting partners.

2. Purposes for Processing Personal Information

We process personal information for the following purposes:

2.1: Create, verify, secure, and manage User accounts
2.2: Operate, maintain, provide, and improve the Services
2.3: Facilitate skill-based competitions, matchmaking, scoring, rankings, and competition results
2.4: Process deposits, competition entry fees, returned entry fees, Winnings, withdrawals, fees, and payment-related activity
2.5: Verify identity, age, account ownership, and geographic eligibility
2.6: Prevent, detect, investigate, and respond to fraud, cheating, collusion, payment abuse, chargebacks, account misuse, location manipulation, and other prohibited activity
2.7: Monitor and enforce compliance with our Terms of Use, Deposits and Withdrawals Policy, Fair Play requirements, and other applicable policies
2.8: Investigate competition results, technical issues, complaints, disputes, and suspected violations
2.9: Communicate with Users regarding account activity, competition activity, payment activity, security notices, policy updates, and customer support inquiries
2.10: Maintain the security, integrity, availability, and reliability of the Services
2.11: Comply with applicable legal, regulatory, financial, accounting, reporting, and law enforcement obligations

3. Legal Bases for Processing

We process personal data on the following legal bases, as applicable:

3.1: Performance of a contract, including providing your account, facilitating competitions, processing transactions, and providing the Services
3.2: Compliance with legal obligations
3.3: Legitimate interests, including fraud prevention, payment security, service security, platform integrity, enforcement of competition rules, customer support, and protection of the Company and its Users
3.4: User consent, where required by law, including where certain device permissions, location permissions, cookies, SDKs, or similar technologies require consent

4. Disclosure of Information

We may disclose personal information where reasonably necessary to:

4.1: Payment processors, banking partners, financial institutions, and other payment service providers
4.2: Identity verification, age verification, geolocation, fraud prevention, and security providers
4.3: Cloud hosting, analytics, customer support, communications, infrastructure, and technical service providers
4.4: Professional advisers, including legal, accounting, compliance, and auditing advisers where reasonably necessary
4.5: Law enforcement agencies, regulators, courts, governmental authorities, or other authorised bodies where required by law or where reasonably necessary to protect our legal rights, Users, or the integrity of the Services

We do not sell personal information to third parties.

5. International Data Transfers

Some of our service providers, infrastructure providers, or other authorised third parties may process personal information outside the United Kingdom.

Where personal information is transferred outside the United Kingdom, we will take appropriate steps to ensure that the transfer is made in accordance with applicable UK data protection law. This may include reliance on adequacy regulations, the UK International Data Transfer Agreement (IDTA), the UK Addendum to approved standard contractual clauses, or other lawful transfer mechanisms recognised under UK GDPR.

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:

6.1: Provide and operate the Services
6.2: Maintain account, competition, payment, and transaction records
6.3: Complete identity verification, fraud prevention, security, and compliance requirements
6.4: Comply with legal, regulatory, accounting, financial, and reporting obligations
6.5: Investigate and resolve competition disputes, payment disputes, complaints, chargebacks, fraud, cheating, or other suspected violations
6.6: Establish, exercise, or defend legal claims and enforce our agreements
6.7: Maintain platform security and integrity

Retention periods may vary depending on the nature of the information, the reason it was collected, and applicable legal or regulatory requirements.

7. Your Privacy Rights

7.1: Great Britain Users

Users located in Great Britain may have the right under applicable data protection law to:

7.1.1: Request access to personal data we hold about you
7.1.2: Request correction of inaccurate or incomplete personal data
7.1.3: Request erasure of personal data, subject to applicable legal requirements and exemptions
7.1.4: Object to or request restriction of certain processing activities
7.1.5: Request data portability where applicable
7.1.6: Withdraw consent where processing is based on consent, without affecting the lawfulness of processing carried out before consent was withdrawn
7.1.7: Object to processing based on legitimate interests in certain circumstances
7.1.8: Lodge a complaint with the Information Commissioner's Office (ICO)

7.2: Privacy Requests and Identity Verification

We may require Users to verify their identity before responding to a privacy or data protection request.

We may also retain certain information where deletion or another privacy request cannot lawfully be completed because the information is required for legal, regulatory, fraud prevention, payment dispute, security, accounting, or other legitimate purposes permitted under applicable law.

8. Security Measures

We implement reasonable and appropriate administrative, technical, and organisational safeguards designed to protect personal information against unauthorised access, loss, misuse, alteration, destruction, or disclosure.

Access to personal information is limited to employees, contractors, service providers, and other authorised parties who require access for legitimate business, operational, compliance, security, or legal purposes.

However, no electronic storage, transmission, or security system can be guaranteed to be completely secure, and we cannot guarantee absolute security.

9. Children's Privacy

The Services are strictly intended for individuals eighteen (18) years of age or older.

We do not knowingly permit individuals under the age of 18 to create an account or participate in the Services. We may use identity and age verification measures to help enforce this requirement.

If we become aware that personal information relating to an individual under 18 has been collected contrary to this requirement, we will take reasonable steps to restrict the relevant account and delete or otherwise appropriately handle the information in accordance with applicable law.

10. Cookies, SDKs, and Tracking Technologies

We may use cookies, software development kits (SDKs), device identifiers, analytics technologies, and similar technologies to support core functionality, maintain security, verify eligibility, prevent fraud, understand use of the Services, diagnose technical problems, and improve User experience.

Where required by applicable law, we will obtain consent before using non-essential tracking technologies. Users may also be able to manage certain permissions and tracking preferences through their device, operating system, or application settings.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to the Services, legal or regulatory requirements, data processing practices, security practices, or third-party providers.

Where a change materially affects how we process personal information or materially affects User rights, we will provide reasonable notice through the Services, by email, or through another appropriate communication method where required by applicable law.

Minor, administrative, technical, or clarification changes may take effect when the revised Privacy Policy is posted within the Services.

The "Last Updated" date at the top of this Privacy Policy will be updated when material revisions are made.

12. Contact Information

If you have questions about this Privacy Policy, how we process personal information, or wish to exercise your privacy rights, you may contact us at:

Email: support@skillforgeio.com

Company Name: Skill Forge IO LTD