Last Updated: 06/09/2026
This Deposits and Withdrawals Policy (the "Policy") governs all monetary deposits, withdrawals, fees, account balances, and payment-related activities conducted through the SkillForgeIO mobile application and related services (collectively, the "Services"), operated by Skill Forge IO LTD ("Company," "we," "us," or "our").
This Policy forms part of, and should be read in conjunction with, our Terms and Conditions and Privacy Policy. By making a deposit, entering a paid competition, or requesting a withdrawal, you acknowledge that you have read, understood, and agree to be bound by this Policy.
1. General Principles
1.1: The Services facilitate skill-based competitions that may require Users to deposit real money to participate.
1.2: All monetary transactions conducted through the Services are subject to verification, fraud prevention controls, and applicable laws in Great Britain (England, Scotland and Wales).
1.3: The Company reserves the right to suspend, delay, restrict, or refuse a transaction where reasonably necessary to comply with legal, regulatory, payment processing, fraud prevention, security, or account verification requirements.
1.4: The availability of particular payment methods, currencies, deposit limits, withdrawal limits, or other payment functionality may vary depending on the User's location, account status, and the availability of third-party payment providers.
2. Account Balances and Definitions
2.1: A User's account may contain or display different types of balances, including Deposited Funds, Winnings, refunded funds, and promotional or Bonus Cash balances where applicable.
2.2: "Deposited Funds" means real money successfully deposited by a User into their SkillForgeIO account for the purpose of participating in eligible skill-based competitions. Deposited Funds are not withdrawable and must be used to participate in eligible competitions, except where otherwise required by applicable law.
2.3: "Winnings" means funds awarded to a User as a result of the outcome of an eligible skill-based competition in which the User has participated. Only eligible Winnings may be withdrawn, subject to the requirements of this Policy.
2.4: Funds returned to a User as a result of a cancelled, voided, interrupted, or otherwise refunded competition do not constitute Winnings. Where an entry fee is returned, the returned amount will generally retain the same status it had before entering the competition.
2.5: "Bonus Cash" means promotional funds, rewards, credits, incentives, or other non-cash balances provided by the Company. Bonus Cash is not withdrawable unless expressly stated otherwise within the Services.
2.6: Bonus Cash may be subject to additional eligibility requirements, usage restrictions, expiry periods, or competition limitations, which will be disclosed where applicable.
3. Deposits
3.1: Users may deposit funds into their account using payment methods approved and supported by the Company from time to time.
3.2: Deposits may be made using supported currencies and payment methods, subject to any minimum or maximum limits displayed within the Services.
3.3: Deposited Funds are intended solely for participation in eligible skill-based competitions and related Services. Deposited Funds do not accrue interest and are not withdrawable except where required by applicable law.
3.4: Except where required by applicable law or where an entry fee is returned in accordance with Section 3.5, Deposited Funds are non-refundable once successfully credited to a User's account.
3.5: If the Company determines that a game, match, or competition is unlawful, unavailable, cancelled, voided, interrupted, or otherwise cannot be completed, the Company may return the applicable entry fee to participating Users. This includes an Arena tournament that is cancelled because the minimum requirement of five (5) eligible Users has not been met before the Arena tournament closes or times out. In such circumstances, all applicable entry fees paid by participating Users for that Arena tournament will be refunded in full.
3.6: Any returned entry fee under Section 3.5 will not be treated as Winnings and will ordinarily retain its original balance classification.
3.7: The Company may impose deposit limits or temporarily restrict deposits where reasonably necessary for fraud prevention, responsible account management, payment processing, security, or compliance purposes.
4. Withdrawal Eligibility
4.1: Only eligible Winnings earned through participation in eligible skill-based competitions are withdrawable. Deposited Funds are not eligible for withdrawal except where required by applicable law.
4.2: Bonus Cash, promotional credits, rewards, and other non-cash promotional balances are not withdrawable unless expressly stated otherwise by the Company.
4.3: Users may request withdrawal only of eligible Winnings that are available in their account and are not subject to holds, disputes, chargebacks, account reviews, security investigations, or other restrictions permitted under this Policy or applicable law.
4.4: Withdrawals are permitted only after the Company has successfully completed any required identity, age, account ownership, fraud prevention, and payment verification checks.
4.5: The Company may impose minimum or maximum withdrawal thresholds, which will be disclosed within the Services where applicable.
4.6: The Company may require a User to provide additional information or documentation before approving a withdrawal where reasonably necessary for identity verification, fraud prevention, regulatory compliance, payment security, or investigation of suspicious activity.
5. Withdrawal Process
5.1: Withdrawal requests must be submitted through the account interface within the Services and may only be made against eligible Winnings.
5.2: Withdrawals may only be made using payment methods supported and made available by the Company within the Services.
5.3: Where reasonably required for security, fraud prevention, regulatory compliance, or payment processing purposes, the Company may require the destination bank account, payment account, or other supported withdrawal method to be registered in the same name as the verified SkillForgeIO User.
5.4: Withdrawal requests may be subject to identity verification, age verification, fraud prevention checks, payment method verification, account reviews, and any other checks reasonably required by the Company or its payment providers.
5.5: Processing times may vary depending on verification requirements, the selected withdrawal method, payment provider, financial institution, account status, jurisdiction, and circumstances outside the Company's reasonable control.
5.6: Any estimated withdrawal processing time displayed within the Services is an estimate only and may vary where additional verification, fraud prevention checks, payment provider processing, or financial institution processing is required.
5.7: The Company may delay or temporarily suspend a withdrawal where reasonably necessary to investigate suspected fraud, cheating, payment disputes, chargebacks, account security concerns, violations of the Terms and Conditions, or legal or regulatory requirements.
5.8: The Company is not responsible for delays caused solely by circumstances outside its reasonable control, including delays attributable to payment providers, banking networks, or financial institutions. Nothing in this section excludes or limits any rights available to Users under applicable law.
5.9: If a withdrawal cannot be completed because withdrawal information supplied by the User is incorrect, incomplete, invalid, or no longer available, the eligible Winnings will remain associated with the User's account where reasonably possible until the withdrawal details are corrected or the matter is otherwise resolved.
6. Failed, Reversed, or Disputed Deposits
6.1: A deposit may be declined, cancelled, delayed, reversed, or rejected by the Company, the User's financial institution, or a third-party payment provider.
6.2: Funds will not be considered successfully deposited until the transaction has been confirmed and credited to the User's SkillForgeIO account.
6.3: If a deposit is subsequently reversed, charged back, disputed, cancelled, or otherwise withdrawn after being credited to a User's account, the Company may adjust the User's balance by the corresponding amount.
6.4: Where a reversed or disputed payment affects competitions already entered, Winnings, available balances, or other account activity, the Company may temporarily restrict competition entries, deposits, or withdrawals while the matter is investigated.
6.5: Where a User's available account balance is insufficient to cover a reversed, disputed, or charged-back payment, the account may show an outstanding balance or be restricted until the matter is resolved, subject to applicable law.
6.6: The Company may request supporting information from the User where reasonably required to resolve a failed, reversed, or disputed payment.
7. Fees
7.1: The Company may charge platform, transaction, processing, withdrawal, or other applicable fees in connection with deposits, withdrawals, or participation in paid competitions.
7.2: All applicable fees charged by the Company will be clearly disclosed prior to confirmation of the relevant transaction or entry into a paid competition.
7.3: A User's bank, card provider, financial institution, or other third-party payment provider may separately charge fees that are outside the Company's control.
8. Fraud Prevention and Account Reviews
8.1: The Company reserves the right to review transactions and account activity where fraud, cheating, abuse, collusion, payment manipulation, chargeback activity, account misuse, or violation of the Terms and Conditions is reasonably suspected.
8.2: During an investigation, the Company may temporarily suspend withdrawals, restrict account functionality, or place a temporary hold on relevant account balances while the review is completed.
8.3: Where fraud, cheating, payment abuse, collusion, or another material violation is confirmed, the Company may void affected competition results and withhold, reverse, or adjust funds directly associated with the confirmed violation, subject to applicable law.
8.4: The Company may suspend or permanently close accounts where permitted under the Terms and Conditions and applicable law.
8.5: Any action taken under this section will be limited to what the Company reasonably considers necessary to protect Users, the Services, payment systems, and the integrity of SkillForgeIO competitions, subject to applicable law.
9. Chargebacks and Payment Disputes
9.1: Users are encouraged to contact customer support before initiating a chargeback or payment dispute so that the Company has an opportunity to investigate and resolve the issue.
9.2: Fraudulent, abusive, or repeated misuse of chargebacks or payment disputes may result in account restrictions, suspension, or termination.
9.3: Where permitted by applicable law, the Company may recover reasonable costs, fees, or losses directly resulting from a fraudulent or abusive chargeback or payment dispute.
9.4: The Company may temporarily restrict withdrawals or other account activity while a chargeback or payment dispute affecting the User's account is being investigated.
10. Taxes
10.1: Users are solely responsible for determining and fulfilling any tax obligations arising from their use of the Services, including any tax obligations relating to Winnings.
10.2: The Company does not provide tax advice and does not withhold taxes except where required by applicable law.
11. Currency and Conversion
11.1: Transactions may be subject to currency conversion depending on the User's payment method, account currency, financial institution, and location. Applicable exchange rates and processing fees may apply.
11.2: Exchange rates and processing fees may be determined by the Company's payment providers or financial institutions. Any applicable fees charged by the Company will be disclosed where required by applicable law.
11.3: A User's bank, payment provider, or financial institution may apply its own currency conversion rate or additional fees, which may be outside the Company's control.
12. Modifications to This Policy
12.1: The Company may update this Policy from time to time to reflect changes to the Services, payment methods, legal or regulatory requirements, security practices, or operational requirements.
12.2: Where a change materially affects a User's rights or obligations, the Company will provide reasonable notice through the Services, by email, or through another appropriate communication method before the change takes effect, where required by applicable law.
12.3: Minor changes that do not materially affect Users, including administrative, technical, or clarification changes, may take effect when the revised Policy is posted within the Services.
12.4: The date at the top of this Policy will be updated when material revisions are made. Continued use of the Services after an updated Policy takes effect will be subject to applicable law and any rights available to the User.
13. Contact Information
If you have questions regarding this Policy, deposits, withdrawals, payment disputes, or your account balance, please contact:
Email: support@skillforgeio.com
Company Name: Skill Forge IO LTD