Last Updated: 01/02/2026
This Deposits and Withdrawals Policy (the "Policy") governs all monetary deposits, withdrawals, fees, and payment-related activities conducted through the SkillForge mobile application and related services (collectively, the "Services"), operated by Skill Forge IO Ltd ("Company," "we," "us," or "our").
This Policy forms part of, and should be read in conjunction with, our Terms and Conditions and Privacy Policy. By making a deposit or requesting a withdrawal, you acknowledge that you have read, understood, and agree to be bound by this Policy.
1. General Principles
1.1: The Services facilitate skill-based competitions that may require users to deposit real money to participate.
1.2: All monetary transactions conducted through the Services are subject to verification, fraud prevention controls, and applicable laws in the United Kingdom and the United States.
1.3: The Company reserves the right to suspend, delay, or refuse any transaction where required to comply with legal, regulatory, or security obligations.
2. Deposits
2.1: Users may deposit funds into their account using payment methods approved by the Company from time to time.
2.2: Deposits must be made in the supported currencies and in accordance with any minimum or maximum limits displayed within the Services.
2.3: Deposited funds are used solely for participation in skill-based competitions and related Services and do not accrue interest.
2.4: Except where required by applicable law, all deposits are non-refundable once credited to a user's account.
3. Withdrawal Eligibility
3.1: Users may request withdrawal of available account balances that are not subject to holds, disputes, or ongoing investigations.
3.2: Withdrawals are permitted only after the Company has successfully completed required identity, age, and fraud verification checks.
3.3: The Company may impose minimum withdrawal thresholds, which will be disclosed within the Services.
4. Withdrawal Process
4.1: Withdrawal requests must be submitted through the account interface within the Services.
4.2: Withdrawals will be processed using the same payment method used for deposits where required by law or payment processor rules.
4.3: Processing times may vary depending on verification status, payment method, financial institution, and jurisdiction.
4.4: The Company is not responsible for delays caused by third-party payment providers or financial institutions.
5. Fees
5.1: The Company may charge platform, transaction, or processing fees in connection with deposits, withdrawals, or participation in paid competitions.
5.2: All applicable fees will be clearly disclosed prior to confirmation of a transaction or entry into a paid competition.
6. Fraud Prevention and Account Reviews
6.1: The Company reserves the right to review, suspend, or reverse transactions where fraud, abuse, collusion, chargeback activity, or violation of the Terms and Conditions is suspected.
6.2: During an investigation, withdrawals may be temporarily suspended and account balances may be frozen until the review is completed.
6.3: Where violations are confirmed, the Company may void match results, confiscate funds, or permanently close accounts, subject to applicable law.
7. Chargebacks and Payment Disputes
7.1: Users agree not to initiate chargebacks or payment disputes without first contacting customer support.
7.2: Excessive or abusive chargebacks may result in account suspension or termination.
7.3: The Company reserves the right to recover any costs, fees, or losses incurred as a result of chargebacks or payment disputes.
8. Taxes
8.1: Users are solely responsible for determining and fulfilling any tax obligations arising from deposits, withdrawals, or winnings.
8.2: The Company does not provide tax advice and does not withhold taxes except where required by law.
9. Currency and Conversion
9.1: Transactions may be subject to currency conversion depending on the user's location and payment method.
9.2: Any conversion rates or fees applied by third-party payment providers are the responsibility of the user.
10. Modifications to This Policy
The Company reserves the right to modify this Policy at any time. Any changes will become effective when posted within the Services. Continued use of the Services following such changes constitutes acceptance of the revised Policy.
11. Contact Information
If you have questions regarding this Policy, please contact:
Email: support@skillforgeio.com
Company Name: Skill Forge IO Ltd